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Terms of Service

Last Updated: August 6, 2026

This website is operated by Freon Shop through FreonShop.com and is hosted using the ShopLine e-commerce platform. Throughout the site, the terms “Freon Shop,” “we,” “us,” and “our” refer to Freon Shop.

These Terms of Service (“Terms”) govern your access to and use of our website, online store, products, content, customer support, and related services (collectively, the “Services”). By visiting our website, creating an account, submitting information, or purchasing a product, you agree to these Terms and to the policies incorporated by reference.

Please read these Terms carefully before using the Services. If you do not agree, do not access or use the Services.

1. Eligibility and Authority

You must be at least the age of majority in your place of residence and legally capable of entering into a binding agreement to use the Services or place an order.

If you use the Services on behalf of a company, employer, organization, or another person, you represent that you have the authority to act for that party and bind it to these Terms.

2. Regulated Refrigerant Products

Certain products sold by Freon Shop are regulated refrigerants. Federal, state, local, carrier, safety, and environmental requirements may apply to their sale, purchase, possession, transportation, use, recovery, resale, and disposal.

When required by applicable law, refrigerant may be purchased only by:

A properly certified technician purchasing refrigerant consistent with the appliances covered by the technician’s certification.
An employer of a properly certified technician or the employer’s authorized representative, after providing acceptable proof of employment and certification.
A wholesaler or reseller that provides documentation reasonably requested to verify lawful resale.
Another purchaser who qualifies under an applicable legal exception.

Section 608 certification generally applies to refrigerants intended for stationary refrigeration and air-conditioning equipment. Section 609 certification generally applies to refrigerants intended for motor vehicle air-conditioning equipment. A Section 609 certification does not authorize the purchase of refrigerant intended for stationary equipment when Section 608 certification is required.

You agree to:

Provide accurate, current, complete, and authentic certification, employment, authorization, business, or resale documentation when requested.
Purchase and use regulated products only as permitted by applicable law.
Use trained and properly certified personnel when certification is required.
Follow the product label, Safety Data Sheet, equipment manufacturer’s instructions, and applicable safety and environmental requirements.
Not vent, misuse, improperly transport, or improperly dispose of refrigerant or cylinders.

We may request additional documentation, verify submitted information, maintain required transaction records, place an order on hold, limit quantity, cancel an order, or refuse service when we cannot verify purchase eligibility or reasonably believe a transaction might violate applicable requirements.

3. Product Selection and Compatibility

You are responsible for confirming that the refrigerant type, cylinder size, valve or connection, application, equipment, oil, and other specifications are suitable for your intended use before ordering.

Website content, product descriptions, frequently asked questions, compatibility assistance, and customer support are provided for general informational purposes only. They do not replace the equipment manufacturer’s documentation, the product label, the Safety Data Sheet, applicable codes, or advice from a qualified HVAC or automotive professional.

Do not mix refrigerants, substitute a refrigerant without proper authorization and technical evaluation, or use a product in an incompatible system.

Contact Support@FreonShop.com before ordering if you are uncertain about product compatibility.

4. Accounts and Information

You may need to create an account or provide information to use certain Services. You agree to provide accurate and complete information and to keep it current.

You are responsible for safeguarding your account credentials and for all activity conducted through your account. Notify us promptly if you suspect unauthorized access or use.

We may suspend or close an account that contains false information, is used without authorization, presents a security or fraud risk, or violates these Terms.

5. Orders and Acceptance

Submitting an order constitutes an offer to purchase and does not mean that we have accepted the order. An automated order confirmation only confirms that we received your order.

We may review, hold, limit, reject, or cancel an order for reasons including:

Purchase-eligibility or certification requirements.
Product availability or inventory errors.
Pricing, description, or checkout errors.
Payment authorization or fraud concerns.
Quantity limits, suspected resale, or unusual purchasing activity.
Shipping-address, carrier, hazardous-material, or destination restrictions.
Suspected violations of applicable law, these Terms, or another Freon Shop policy.

If we cancel an order after payment has been authorized or collected, we will void the authorization or issue an appropriate refund to the original payment method. Payment-provider processing times may apply.

6. Prices, Promotions, and Taxes

Prices, discounts, promotions, availability, and product information may change without notice. The price and discount displayed at checkout when you submit the order will apply, subject to the correction of obvious errors.

Promotions may have additional terms, eligibility requirements, quantity limits, expiration dates, or exclusions. Promotions cannot be combined unless expressly stated.

Applicable taxes, shipping charges, handling charges, and other required amounts will be calculated or displayed at checkout.

We do not represent that every transaction is tax-free. You are responsible for taxes and fees not collected by us when applicable law places that responsibility on you.

7. Payment

You authorize Freon Shop and our payment-service providers to charge the payment method submitted for the order total, including applicable product prices, shipping charges, taxes, and fees.

You represent that you are authorized to use the submitted payment method and that all billing information is accurate.

We may require additional identity, address, payment, or order verification. We may place an order on hold or cancel it if payment cannot be authorized or if the transaction reasonably appears unauthorized, fraudulent, or unusually risky.

Payment processing may be provided by third-party payment providers. Your use of those payment services may also be governed by the provider’s separate terms and privacy policies.

8. Shipping and Delivery

Shipping is governed by our Shipping Policy, which is incorporated into these Terms by reference.

Delivery dates and transit times shown on the website, during checkout, or in order communications are estimates and are not guaranteed.

Carrier capacity, hazardous-material requirements, weather, holidays, address issues, remote-area service, regulatory reviews, operational delays, and events outside our reasonable control may affect processing or delivery.

You are responsible for:

Providing an accurate, complete, and eligible delivery address.
Confirming that the address can accept carrier deliveries.
Ensuring that an authorized person can receive the shipment when required.
Reviewing the package promptly after delivery.

We are not responsible for delays or losses caused by an incorrect, incomplete, inaccessible, ineligible, or unauthorized delivery address supplied by the customer.

9. Returns, Refunds, and Cancellations

Returns and refunds are governed by our Returns and Refunds Policy, which is incorporated into these Terms by reference.

Refrigerant cylinders are regulated and potentially hazardous goods. They must not be returned, refused, redirected, or shipped back without our prior written authorization and approved carrier instructions.

Cancellation requests are not guaranteed after an order enters processing, is prepared for shipment, or is handed to a carrier.

Do not independently mail or ship a refrigerant cylinder back to Freon Shop. Unauthorized returns may be refused and may create serious safety, transportation, and regulatory risks.

10. Product Safety

Refrigerant and pressurized cylinders can present serious safety hazards if mishandled.

You agree to:

Inspect the product, cylinder, valve, seal, label, and packaging before use.
Not use, connect, transport, or attempt to repair a cylinder that appears damaged, leaking, altered, or unsafe.
Keep cylinders upright, secured, and protected from physical damage.
Store cylinders in a cool, dry, well-ventilated location away from heat, flame, sparks, and direct sunlight.
Use appropriate recovery, charging, leak-detection, protective, and service equipment.
Follow all product, workplace, transportation, environmental, recovery, and disposal requirements.
Allow only properly trained and legally qualified individuals to install, recover, service, or charge refrigerant when required.

If a cylinder appears to leak or presents an immediate danger, move away from the area, avoid ignition sources, and follow the product Safety Data Sheet and instructions from the carrier, emergency responders, or local authorities.

Contact Freon Shop only when it is safe to do so.

11. Prohibited Uses

You may not use the Services:

For an unlawful, fraudulent, deceptive, abusive, or unauthorized purpose.
To purchase, possess, transport, resell, use, vent, recover, or dispose of regulated products unlawfully.
To submit false certifications, forged documents, false claims, or misleading account, identity, billing, shipping, or payment information.
To violate intellectual-property, privacy, publicity, or other legal rights.
To transmit malware, harmful code, spam, or automated requests that interfere with the Services.
To scrape, copy, reproduce, reverse engineer, or commercially exploit the Services or their content except as permitted by law or written authorization.
To bypass security, fraud-prevention, purchase-eligibility, quantity, geographic, carrier, or technical restrictions.
To place an order using a payment method without the cardholder’s or account holder’s authorization.
To initiate a false payment dispute, false chargeback, or false claim concerning an order or delivery.

12. Intellectual Property

The Services and their content—including text, graphics, logos, photographs, product presentations, layouts, designs, software, videos, and other materials—are owned by Freon Shop or used with permission and are protected by applicable intellectual-property laws.

We grant you a limited, revocable, non-exclusive, and non-transferable license to access and use the Services for personal or internal business purchasing purposes.

No other right or license is granted.

You may not reproduce, republish, distribute, sell, modify, or commercially exploit our website content without prior written permission, except where applicable law expressly permits such use.

13. Reviews and Other Submissions

If you submit a review, photograph, video, feedback, suggestion, testimonial, question, or other content, you represent that:

You have the right to provide it.
It is accurate and based on your genuine experience where applicable.
It is lawful and does not violate another person’s rights.
It does not contain malicious code, spam, confidential information, or unauthorized personal information.

You grant Freon Shop a worldwide, non-exclusive, royalty-free license to host, reproduce, modify for formatting, publish, translate, display, distribute, and use the submitted content in connection with the Services and our business, subject to applicable law and our Privacy Policy.

We may remove, edit, or decline content that is unlawful, misleading, abusive, irrelevant, fraudulent, contains inappropriate personal information, or violates these Terms.

14. ShopLine and Other Third-Party Services

Our online store is created and operated using the ShopLine e-commerce platform.

ShopLine may provide website hosting, store functionality, checkout technology, analytics, integrations, account tools, and other technical services that enable us to provide the Services.

The Services may also use or link to third-party:

Payment processors.
Shipping carriers.
Analytics providers.
Advertising platforms.
Communication services.
Fraud-prevention providers.
Applications, websites, and technology providers.

We do not control independent third-party services and are not responsible for their separate content, availability, security, policies, processing activities, or conduct.

Your use of a third-party service may be governed by that provider’s separate terms of service and privacy policy.

15. Privacy

Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy.

By using the Services, you acknowledge that your information may be processed by Freon Shop and by service providers reasonably necessary to operate the website, process payments, prevent fraud, fulfill orders, communicate with customers, and provide customer support.

16. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Services and website content are provided on an “as is” and “as available” basis.

We do not warrant that:

The website will always be uninterrupted, error-free, or secure.
All website content will always be complete, current, or suitable for every application.
Every product will be suitable for a customer’s particular equipment, system, purpose, or intended use.
Estimated processing or delivery dates will always be met.

Product warranties, if any, are limited to warranties expressly provided with the product or required by applicable law.

Nothing in these Terms excludes warranties, remedies, or consumer rights that cannot lawfully be excluded.

17. Limitation of Liability

To the fullest extent permitted by applicable law, Freon Shop and our owners, personnel, affiliates, service providers, contractors, and representatives will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages.

This includes, without limitation:

Lost profits or revenue.
Lost business opportunities.
Lost data.
Business interruption.
Equipment downtime.
Labor or technician expenses.
Refrigerant recovery or replacement costs.
Substitute purchases.
Damage resulting from improper selection, installation, handling, storage, mixing, recovery, or use.

To the fullest extent permitted by law, our aggregate liability arising from a specific order will not exceed the amount you paid to Freon Shop for the product giving rise to the claim.

These limitations do not apply where prohibited by law or to liability that cannot lawfully be limited.

18. Indemnification

To the extent permitted by law, you agree to indemnify, defend, and hold harmless Freon Shop and our owners, personnel, affiliates, contractors, service providers, and representatives from claims, liabilities, damages, losses, penalties, and reasonable costs arising from:

Your unlawful use of the Services or products.
Your violation of these Terms.
Your false, misleading, fraudulent, or unauthorized submissions.
Your improper handling, transportation, installation, recovery, use, resale, or disposal of a product.
Your violation of another person’s rights.
Your violation of applicable safety, environmental, transportation, or refrigerant regulations.

19. Suspension and Termination

We may suspend or terminate access to the Services, cancel an account, cancel an order, restrict purchasing activity, or refuse future orders when reasonably necessary to address:

Fraud or suspected fraud.
Payment or chargeback risk.
Safety concerns.
Legal or regulatory requirements.
Security issues.
Purchase-eligibility concerns.
Abusive behavior.
False information.
Policy violations.

Provisions that by their nature should survive termination—including payment obligations, intellectual-property provisions, disclaimers, liability limitations, indemnification obligations, and dispute provisions—will survive.

20. Changes to the Services or Terms

We may update the Services and these Terms from time to time.

Updated Terms will be posted on this page with a revised “Last Updated” date.

Your continued use of the Services after updated Terms take effect constitutes acceptance of the updated Terms to the extent permitted by law.

When required, we may provide additional notice of material changes.

21. Governing Law and Disputes

These Terms are governed by the laws applicable to Freon Shop’s operation and the relevant transaction, without giving effect to conflict-of-law principles, except where mandatory consumer-protection laws require otherwise.

Before filing a formal claim, please contact us and provide:

Your full name.
The relevant order number.
A description of the issue or dispute.
Any supporting photographs, documents, or tracking information.
The resolution you are requesting.

The parties agree to make a reasonable attempt to resolve the matter informally before pursuing a formal claim.

Contact information:

Email: Support@FreonShop.com
Phone/WhatsApp: (213)-290-7035

22. General Provisions

If any provision of these Terms is found unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.

Our failure to enforce any provision is not a waiver of that provision or of our right to enforce it later.

You may not assign your rights or obligations under these Terms without our prior written consent.

We may assign or transfer these Terms as part of a merger, reorganization, financing, sale, asset transfer, business transfer, or similar transaction.

These Terms and the policies referenced in them constitute the entire agreement between you and Freon Shop concerning the Services and supersede prior communications concerning the same subject.

Headings are included for convenience and do not limit or affect the interpretation of these Terms.