Privacy Policy
This Privacy Policy describes how Freon Shop (“Freon Shop,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit FreonShop.com, purchase our products, contact our support team, or otherwise interact with our services collectively referred to as the “Services.”
Our store is powered by ShopLine. ShopLine provides the ecommerce platform that allows us to offer the Services to you. Depending on the features and service providers enabled on our store, ShopLine and other providers may process personal information on our behalf or for their own stated purposes.
By using the Services, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services.
1. Personal Information We Collect
The personal information we collect depends on how you interact with Freon Shop. It may include:
| Information Category | Examples |
|---|---|
| Contact and Account Information | Name, billing address, shipping address, email address, telephone number, customer account credentials, account preferences, and communication preferences. |
| Order and Transaction Information | Products viewed, added to your cart, purchased, returned, or refunded; order number, purchase date, order value, shipping method, delivery status, and transaction history. |
| Payment-Related Information | Billing information and payment-related details. Complete payment card numbers are generally processed by ShopLine and applicable payment providers and are not normally received or stored by Freon Shop. |
| Purchase-Eligibility Information | Professional certification, license, employer, business, authorization, or resale information submitted to demonstrate eligibility to purchase regulated products. |
| Product-Support Information | Equipment information, system type, refrigerant type, equipment nameplate photographs, compatibility details, and other information you voluntarily provide. |
| Returns and Claims Information | Photographs of products, cylinders, valves, labels, packaging, shipping damage, batch codes, and other materials submitted for customer support, returns, or claims. |
| Communications and Submitted Content | Emails, contact-form submissions, chat messages, customer-service records, reviews, ratings, photographs, feedback, survey responses, and other content you submit. |
| Device and Usage Information | IP address, browser type, device type, operating system, language, approximate location, pages viewed, links clicked, referring website, search activity, cart activity, checkout activity, and interaction dates and times. |
| Cookies and Online Identifiers | Cookie identifiers, advertising identifiers, analytics identifiers, and similar online identifiers, subject to applicable consent requirements and privacy choices. |
2. How We Collect Personal Information
We may collect personal information from the following sources:
- Directly from you: When you place an order, create an account, submit purchase-eligibility documents, contact support, request a return, subscribe to marketing, submit a review, or otherwise provide information.
- Automatically: Through cookies, pixels, tags, log files, analytics tools, and similar technologies when you access or use the Services.
- From ShopLine and service providers: Including providers that support store operations, payments, fraud prevention, shipping, logistics, analytics, advertising, communications, reviews, and customer service.
- From business and marketing partners: When permitted by applicable law and consistent with your privacy choices.
3. How We Use Personal Information
We may use personal information to:
- Provide, operate, maintain, and improve the Services.
- Process payments and verify payment authorization.
- Process, confirm, fulfill, and manage orders.
- Arrange shipping, provide tracking, and manage delivery issues.
- Process approved returns, replacements, refunds, or claims.
- Verify eligibility to purchase regulated refrigerant products.
- Maintain records required for safety, product compliance, fraud prevention, contractual, tax, or legal purposes.
- Respond to questions about product compatibility, orders, delivery, returns, refunds, and technical support.
- Detect, investigate, and prevent fraud, abuse, security incidents, unauthorized transactions, chargeback abuse, and violations of our policies.
- Authenticate customer accounts and protect account security.
- Personalize your shopping experience.
- Recommend relevant products, services, or website content.
- Send transactional communications, including order confirmations, payment notices, shipping updates, tracking information, service notices, and policy updates.
- Send marketing communications when permitted by applicable law and consistent with your communication preferences.
- Measure website performance and understand how visitors use the Services.
- Improve our products, website content, advertising, and customer support.
- Comply with applicable laws, lawful requests, tax obligations, regulatory requirements, recordkeeping requirements, and enforcement of our agreements.
- Protect the rights, property, safety, and security of Freon Shop, our customers, our service providers, and others.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us.
4. Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags, software development kits, local storage, log files, and similar technologies to operate the Services and understand how they are used.
| Technology Purpose | How It May Be Used |
|---|---|
| Essential Functions | Website security, account access, shopping-cart operation, checkout, payment processing, fraud prevention, and remembering privacy preferences. |
| Analytics and Performance | Measuring website traffic, identifying technical errors, analyzing visitor behavior, and understanding how customers use our store. |
| Personalization | Remembering selections, account preferences, language settings, and presenting relevant website content. |
| Advertising | Measuring advertising campaigns, limiting repeated advertisements, and presenting advertising that may be more relevant to you where permitted. |
You may manage cookies through your browser settings and through any cookie banner or privacy preference tool displayed on our website.
Blocking essential cookies may prevent certain features, including account access, shopping-cart functions, checkout, and payment processing, from working correctly.
Where required, we obtain consent before using non-essential cookies. We may also honor applicable opt-out preference signals, such as Global Privacy Control, where required by law and supported by our website and privacy settings.
5. How We Disclose Personal Information
We may disclose personal information to the following categories of recipients for legitimate business, operational, security, compliance, and legal purposes:
| Recipient Category | Purpose |
|---|---|
| ShopLine | Ecommerce hosting, store functionality, checkout, account features, security, analytics, notifications, and customer-experience services. |
| Payment Providers | Processing payments, refunds, payment disputes, chargebacks, identity verification, and fraud checks. |
| Shipping and Logistics Providers | Preparing, transporting, tracking, and delivering orders, including services authorized to handle regulated goods. |
| Technology and Business Providers | Hosting, security, fraud prevention, analytics, communications, email, messaging, customer support, reviews, data storage, and website operations. |
| Advertising and Marketing Partners | Measuring marketing campaigns and presenting relevant advertising, subject to applicable consent and opt-out rights. |
| Professional Advisers | Lawyers, accountants, auditors, insurers, financial advisers, and compliance advisers. |
| Government Authorities and Legal Parties | Compliance with laws, court orders, legal processes, safety obligations, regulatory requirements, fraud investigations, and protection of legal rights. |
| Business Transaction Parties | Parties involved in a merger, financing, acquisition, reorganization, bankruptcy, asset transfer, or sale of all or part of our business. |
We do not exchange personal information for money. However, some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly.
Depending on the advertising, analytics, and ShopLine features enabled on our store, disclosure of online identifiers and internet activity to advertising or analytics partners may be treated as a sale or sharing under applicable laws.
You may have the right to opt out as described in this Privacy Policy.
6. ShopLine
Because our store is powered by ShopLine, ShopLine may collect and process personal information about your access to and use of the Services to provide, secure, maintain, and improve its ecommerce platform and related services.
Information submitted through the Services may be transmitted to ShopLine and other service providers located in countries other than the country where you live.
ShopLine may also process certain customer information to provide ecommerce functions, checkout services, payment integrations, account features, personalization, analytics, security, fraud prevention, measurement, communications, or advertising services when those features are enabled.
ShopLine’s processing of personal information may be governed by its own privacy policy and applicable terms.
7. Advertising and Privacy Choices
Depending on your location, you may have the right to opt out of the sale or sharing of personal information or its use for targeted advertising.
You may exercise available privacy choices by:
- Using a “Your Privacy Choices,” “Do Not Sell or Share My Personal Information,” or similar link displayed in our website footer when available.
- Adjusting your preferences through our cookie banner or privacy settings tool.
- Enabling Global Privacy Control in a supported browser or browser extension.
- Emailing Support@FreonShop.com with the subject line “Privacy Opt-Out Request.”
Your opt-out choice may apply only to the browser and device used when you submit the request. You may need to repeat your choice on other browsers or devices and after clearing cookies.
8. Data Retention
We retain personal information for as long as reasonably necessary to provide the Services and fulfill the purposes described in this Privacy Policy.
The applicable retention period may depend on:
- The type and sensitivity of the information.
- Our relationship with you.
- Order fulfillment and customer-service requirements.
- Legal, regulatory, accounting, and tax requirements.
- Product-safety and refrigerant-compliance obligations.
- Return, refund, delivery, and dispute-resolution needs.
- Fraud prevention and payment-security requirements.
- The need to enforce our agreements and policies.
When personal information is no longer reasonably required, we take reasonable steps to delete, anonymize, aggregate, or securely dispose of it, subject to applicable legal, contractual, technical, and operational requirements.
9. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no method of transmission over the internet, electronic storage, or payment processing is completely secure. We cannot guarantee absolute security.
You are responsible for keeping your account credentials, passwords, and device access confidential.
If you believe your account or personal information has been compromised, contact us promptly at Support@FreonShop.com or by phone or WhatsApp at (213)-290-7035.
10. International Data Transfers
Freon Shop, ShopLine, payment providers, and other service providers may process and store personal information in the United States and other countries.
Those countries may have data-protection and privacy laws that differ from the laws in the country or state where you live.
Where required, appropriate contractual, organizational, or legal safeguards may be used for international transfers of personal information.
11. Your Privacy Rights
Depending on where you live and subject to applicable legal exceptions, you may have the right to:
- Request confirmation of whether we process personal information about you.
- Request access to the personal information we maintain about you.
- Request correction of inaccurate personal information.
- Request deletion of personal information.
- Request a portable copy of certain personal information.
- Opt out of the sale or sharing of personal information or its use for targeted advertising.
- Limit certain uses or disclosures of sensitive personal information where applicable.
- Withdraw consent when processing is based on your consent.
- Object to or restrict certain processing activities.
- Appeal a decision regarding your privacy request where applicable.
- Receive equal service and pricing without unlawful discrimination for exercising your privacy rights.
How to Submit a Privacy Request
To submit a privacy-rights request, email Support@FreonShop.com with the subject line “Privacy Request.”
Describe the right you wish to exercise and provide enough information for us to identify your account or locate your records.
Relevant information may include:
- Your full name.
- The email address used for your order or account.
- Your shipping address.
- Your telephone number.
- Your order number.
- A description of the request.
We may need to verify your identity before completing a request. Verification may require information that matches our records, such as your name, email address, shipping address, telephone number, or order number.
We will use verification information only to process, verify, document, and respond to your privacy request.
Authorized Agents
You may use an authorized agent to submit a request where permitted by applicable law.
We may require proof of the agent’s authority and may ask you to verify your identity or confirm the request directly.
Privacy Appeals
If we deny a request and applicable law provides a right to appeal, email Support@FreonShop.com with the subject line “Privacy Appeal.”
Explain why you believe the decision should be reconsidered and include the details of your original request.
12. Professional Certification and Sensitive Information
Where required for the sale of regulated products, we may collect professional certification, license, employer, authorization, business, or resale documentation.
We may use this information to:
- Verify eligibility to purchase regulated products.
- Maintain required transaction and compliance records.
- Prevent unauthorized or fraudulent purchases.
- Comply with legal, regulatory, safety, and contractual obligations.
- Respond to audits, claims, or lawful requests.
Please do not submit Social Security numbers, full financial-account credentials, medical information, passwords, or other sensitive information that we have not specifically requested.
13. Children’s Privacy
The Services are intended for adults and are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.
If you are a parent or legal guardian and believe that a child under 13 has provided personal information to us, contact Support@FreonShop.com so we can review the matter and, where appropriate, delete the information.
14. Third-Party Websites and Services
The Services may contain links to websites, applications, payment services, carrier websites, social-media platforms, or other services operated by third parties.
We are not responsible for the privacy, security, availability, content, or data-processing practices of independent third parties.
We encourage you to review the privacy policies and terms of third-party services before providing personal information or using their services.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, services, service providers, legal requirements, or other factors.
The revised policy will be posted on this page with an updated “Last Updated” date.
If required by applicable law, we may provide additional notice of material changes.
16. Contact Us
For questions about this Privacy Policy or to exercise a privacy right, contact:
Freon Shop Customer Support
Website: FreonShop.com
Email: Support@FreonShop.com
Phone/WhatsApp: (213)-290-7035
Please include “Privacy Request” in the subject line for privacy-rights requests and include enough information for us to identify and process your request.
