We accept major credit cards and quick payment methods. Available options will be displayed on the checkout page and may vary by device or region.
Do I need an account to place an order?
You can use guest checkout when it is offered. Creating an account makes it easier to review order history, saved addresses and the latest status of your purchases.
Can I change or cancel my order?
Contact support as soon as possible with your order number if you need to change or cancel an order. We will do our best to help, but changes or cancellation cannot be guaranteed after fulfillment begins.
How is shipping calculated for multiple cylinders?
Standard shipping costs $30 per cylinder and is calculated based on order quantity. Review the final shipping total at checkout before completing payment.
Do you offer pricing for bulk orders?
Bulk pricing may be available depending on quantity, destination, inventory and freight requirements. Contact support with the refrigerant type, cylinder size, quantity, delivery ZIP code and requested delivery date for a confirmed quote.
Will I receive an order confirmation?
After checkout, ShopLine sends an order confirmation to the email address or phone number entered with the order. Review the product, quantity, shipping address and contact details immediately, and contact support promptly if anything is incorrect.
Can my billing and shipping addresses be different?
Use the billing and shipping fields presented at checkout. The delivery address must be accurate, complete and eligible for regulated-goods delivery; carrier or address restrictions can prevent shipment even when a separate billing address is accepted.
Where can I find my order total or purchase record?
Your confirmation shows the products, quantities, shipping charge, taxes when applicable and total paid. You may also review the order in your customer account when available, or contact support with the order number if you need help locating the record.
Shopping & Delivery
How quickly will my order ship?
Normally Ships Within 24 Hours, Monday–Friday.
Orders placed on weekends are processed on the next business day.
How long does delivery take?
Estimated delivery is 2–4 business days after dispatch. Delivery dates are estimates and can be affected by weather, federal holidays, address corrections, remote-area service and carrier restrictions.
How do I track my order?
Tracking is provided after dispatch. Use the tracking link in your shipping notification, or review the relevant order in your customer account when available.
Where do orders ship from?
Orders are dispatched from our U.S. warehouse. The delivery estimate shown for your ZIP code begins after processing and carrier pickup.
Can you ship to my ZIP code?
Use the delivery ZIP checker on the product page to confirm availability and view an estimate. Standard delivery is intended for eligible addresses in the contiguous 48 states and Washington, DC; regulated-goods and carrier restrictions may apply.
Why has my tracking number not updated yet?
A tracking number can be created before the carrier completes its first physical scan. Allow time after the dispatch notice for tracking events to appear; if the status remains unchanged beyond the expected processing window, contact support with your order number.
What should I do if my delivery is late?
First review the latest carrier tracking and any delivery exception. Weather, holidays, address corrections and remote-area service can cause delays. If the package has moved beyond the estimated window without a useful update, contact support with your order and tracking numbers.
Can I correct my delivery address after ordering?
Contact support immediately. An address may be corrected only before fulfillment or carrier restrictions make the change unavailable. Changes are not guaranteed after dispatch, so verify the complete delivery address before payment.
Returns & Storage
Do you accept returns?
A return request must be made within 30 days. Only unused, unopened cylinders in their original condition and packaging are eligible, and all regulated-goods returns require approval before shipment.
How do I start a return?
Contact support before sending anything back. Include your order number, the item you want to return, the reason for the request and clear photos when relevant so the return can be reviewed and the correct instructions provided.
Can I return an opened or used refrigerant cylinder?
No. Return eligibility is limited to unused and unopened cylinders in their original condition and packaging. Do not ship regulated goods without prior approval and the required carrier instructions.
Who pays for return shipping?
Return shipping costs are the customer’s responsibility unless support confirms otherwise for an approved order issue. Specialized carrier requirements may apply to regulated goods.
When will I receive my refund?
Approved refunds are issued after the returned item is received and inspected. Your bank or payment provider may need additional time to post the credit to your account.
Can I exchange one refrigerant for another?
Do not send a cylinder back without approval. A requested exchange must first be reviewed under the return conditions for regulated goods; eligibility, carrier requirements, product availability and any price difference will determine the available resolution.
What if I received the wrong product?
Do not open or use it. Contact support promptly with your order number and clear photos of the product label, cylinder, package and shipping label so the shipment can be compared with the order and the correct resolution provided.
Should I keep the original packaging?
Yes. Keep the cylinder, seals, outer carton, labels and protective packaging until you have inspected the order and any reported issue is resolved. Original condition and packaging are required for an eligible return.
Support
How can I contact customer support?
Use the Contact Us form, the support email option, WhatsApp when configured, or the chat button during available support hours.
How quickly will support reply?
We aim to reply to contact-form messages within 1 business day. Complex compatibility, carrier or regulated-goods questions may require additional review.
What information should I send for a compatibility question?
Send a clear photo of the equipment nameplate together with the make, model, currently specified refrigerant and any relevant manufacturer documentation. Support can help you review the listing, but a qualified technician should make the final system decision.
What information should I send about an order or damaged delivery?
Include your order number, checkout email, a concise description of the issue and clear photos. For damage, photograph the cylinder, valve, outer packaging, shipping label and batch code before discarding any packaging.
Can support prepare a bulk-order quote?
Yes. Send the refrigerant type, cylinder size, quantity, delivery ZIP code or country, company details and requested delivery date so inventory, freight and applicable shipping restrictions can be reviewed.
Can support provide installation or charging instructions?
Support can explain product-page information and help locate specifications or safety documents, but it does not replace on-site diagnosis or professional service instructions. Installation, charging, recovery and repair should be handled by an appropriately qualified technician.
Where can I check my order status?
Use the dispatch email and carrier tracking link for shipment status. If customer accounts are available, you can also review the relevant order there; contact support with the order number if the information is missing or unclear.
Can I contact support before placing an order?
Yes. Contacting support before checkout is recommended when the refrigerant type, cylinder size, valve connection, delivery eligibility or bulk requirement is uncertain. Include the relevant equipment and destination details so the question can be reviewed efficiently.
