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Return & Refund Policy

We want every Freon Shop order to arrive correctly and in good condition. This Returns and Refunds Policy explains when a product may be returned, how to report an order problem, and what to expect after an approved return.

A return request must be submitted within 30 days after delivery. Submitting a request does not automatically authorize a return. Because refrigerant cylinders are regulated goods, you must receive written approval and return instructions from Freon Shop before shipping any product back to us.

Returns at a Glance

Return Requirement	Policy Details
Return Request Period	Return requests must be submitted within 30 days after delivery.
Product Condition	Products must be unused, unopened, and in their original condition and packaging.
Opened or Used Cylinders	Opened, used, discharged, refilled, or tampered cylinders cannot be returned.
Return Authorization	All returns require written approval from Freon Shop before shipment.
Refund Method	Approved refunds are issued to the original payment method after inspection.

1. Return Eligibility

A product may be eligible for return only when all of the following conditions are met:

You contact Freon Shop within 30 days after the order is delivered.
The cylinder is unused, unopened, and has not been connected to any equipment.
The original seal, label, cap, packaging, and included materials remain intact.
The product is in the same condition in which it was received.
You provide the order number and any photographs or information requested by our support team.
Freon Shop approves the return in writing before the product is shipped.

Proof of purchase from Freon Shop is required. Products purchased from another seller must be returned through that seller.

2. Items That Cannot Be Returned

For product-integrity, safety, and regulated-shipping reasons, we cannot accept returns of:

Opened, used, partially used, discharged, or refilled cylinders.
Cylinders with a broken seal, altered or missing label, missing cap, or signs of tampering.
Products that have been connected to equipment or exposed to contamination.
Products damaged by improper storage, handling, installation, transportation, or use after delivery.
Products returned without prior written authorization.
Items marked as final sale or non-returnable at the time of purchase.

3. Damaged, Defective, or Incorrect Orders

Please inspect your shipment promptly after delivery. If an item arrives damaged, appears defective, or is different from what you ordered, contact us as soon as possible.

Do not discard the cylinder, shipping carton, product labels, shipping labels, or packing materials while the issue is under review.

Your message should include:

Your order number and the email address used at checkout.
A clear description of the problem.
Photographs of the product, cylinder seal, product label, packaging, and shipping label.
Photographs showing any visible damage or leakage, when it is safe to take them.
The batch code, lot number, or other identifying information when applicable.

If a package is leaking, severely damaged, or otherwise unsafe, do not use, handle, transport, or ship it.

Move away from the package, keep it away from heat and ignition sources, and follow the Safety Data Sheet and any safety instructions provided by the carrier, emergency services, or local authorities.

Contact Freon Shop only when it is safe to do so.

If we confirm that Freon Shop sent an incorrect item or that an eligible item was defective or damaged in transit, we will provide an appropriate resolution.

Freon Shop will cover approved return-shipping costs when the return is caused by our error or confirmed transit damage.

4. How to Request a Return

Step	What You Need to Do
1. Contact Support	Email Support@FreonShop.com with your order number, product name, and reason for the return request.
2. Wait for Review	We may request photographs, order details, or additional information before determining eligibility.
3. Receive Written Authorization	If approved, we will provide the return address and any required packaging, documentation, labeling, and carrier instructions.
4. Follow the Instructions	Use only the approved return method. Do not send a refrigerant cylinder through an unapproved carrier or service.

Returns sent without prior authorization, to the wrong address, through an unauthorized carrier, or without the required documentation may be refused and may not qualify for a refund.

5. Customer-Choice Returns

If you ordered the wrong product, selected an incompatible refrigerant, placed a duplicate order, or changed your mind, the item must still meet every eligibility requirement in this policy.

For an approved customer-choice return:

You are responsible for approved return-shipping costs.
You are responsible for any required regulated-goods or hazardous-material handling charges.
The original $30-per-cylinder outbound shipping charge is not refundable.
No restocking fee is charged when the returned product fully meets the conditions of this policy.

Product compatibility should be confirmed before ordering. Customer support information is provided for general assistance and does not replace the equipment manufacturer’s documentation or advice from a qualified HVAC or automotive professional.

6. Return Shipping

Refrigerant cylinders may be classified as regulated or hazardous materials for transportation. A standard parcel return label may not be sufficient.

Every approved return must comply with all applicable:

Packaging requirements.
Hazardous-material labeling requirements.
Carrier documentation requirements.
Transportation restrictions.
Federal, state, and local regulations.

Freon Shop is not responsible for unauthorized returns, packages sent to an unapproved address, or any loss, damage, delay, penalty, disposal cost, or additional charge caused by failure to follow the approved return instructions.

Do not independently purchase a return label or ship refrigerant back to an address shown on the original package unless Freon Shop has expressly approved that method and address in writing.

7. Inspection and Refunds

After an approved return is delivered to us, we will inspect the product and notify you whether the refund is approved or denied.

The inspection may include reviewing:

The cylinder condition.
The original seal and cap.
The product label and identifying information.
The original packaging and included materials.
Evidence of use, connection, discharge, refilling, contamination, damage, or tampering.
Compliance with the approved return instructions.

If approved, the refund will be issued to the original payment method.

Your bank, card issuer, or payment provider may require additional time to process and post the credit to your account. Freon Shop does not control payment-provider processing times.

A refund may be reduced or denied if the returned product:

Does not match the product or condition described in the approved request.
Arrives opened, used, damaged, contaminated, incomplete, discharged, refilled, or tampered with.
Has an altered, damaged, removed, or missing product label or safety seal.
Is missing its original packaging, cap, documentation, or included materials.
Was shipped without authorization.
Was shipped contrary to the return instructions provided by Freon Shop.
Was damaged during unauthorized or improper return transportation.

If you have not received an approved refund after your payment provider’s normal processing period, contact your bank, card issuer, or payment provider first.

You may then contact us at Support@FreonShop.com for additional assistance.

8. Exchanges

We do not process direct exchanges for refrigerant cylinders.

If you need a different product, you must request a return for the eligible unopened item and place a new order after confirming product compatibility.

A new order is subject to:

Current product pricing.
Current inventory availability.
Applicable shipping charges.
Payment approval.
Purchase-eligibility and certification requirements.
Current shipping and destination restrictions.

9. Order Cancellations

If you need to cancel an order, contact us immediately at Support@FreonShop.com or call or message us at (213)-290-7035.

We will try to assist, but cancellation is not guaranteed after an order has entered processing, has been prepared for shipment, or has been handed to the carrier.

If an order has already shipped, it cannot be recalled or treated as canceled.

Any request to return a shipped order will be handled under this Returns and Refunds Policy. The customer may be responsible for outbound shipping, approved return shipping, and regulated-goods handling charges when the cancellation or return is based on customer choice.

10. Refused and Undeliverable Orders

Refusing delivery does not automatically create an approved return or guarantee a refund.

If an order is refused, unclaimed, undeliverable, or returned because of an incorrect address, unavailable recipient, inaccessible location, customer refusal, or other customer action, the customer may be responsible for:

The original shipping charge.
Return transportation costs.
Regulated-goods or hazardous-material handling charges.
Address-correction fees.
Carrier interception fees.
Storage or redelivery charges.

Any available refund will be determined only after the shipment has been safely returned, received, and inspected.

11. Lost or Missing Returns

You are responsible for following the approved return method and retaining any tracking information, shipping receipts, carrier documents, and proof of tender.

Freon Shop is not responsible for an unauthorized return or for a return shipment that is lost, damaged, delayed, rejected, or delivered to the wrong address because the approved instructions were not followed.

For an approved return, contact us promptly if the tracking information shows an unexpected delay or delivery issue.

12. Refunds Required by Law

Nothing in this policy limits any rights or remedies that cannot legally be excluded, restricted, or waived under applicable law.

When applicable law requires a different outcome, Freon Shop will follow that requirement.

13. ShopLine and Payment Providers

Our online store is created and operated using the ShopLine e-commerce platform. ShopLine may provide order-management, checkout, account, notification, and other technical services associated with your order.

Refunds may be processed through third-party payment processors, banks, card networks, digital wallets, or other payment providers.

Those providers may have separate processing times, verification procedures, terms, and policies that apply after Freon Shop submits an approved refund.