Shipping Policy

This Shipping Policy explains how Freon Shop processes and delivers orders placed through FreonShop.com. Refrigerant cylinders are regulated goods, so carrier, safety, and destination restrictions may apply.

Shipping Overview

Business days are Monday through Friday, excluding United States federal holidays. Processing and delivery times are estimates and are not guaranteed.

1. Shipping Charges

Standard refrigerant shipping is calculated according to the number of cylinders in your order:

The final shipping charge is displayed at checkout before payment. Accessories, bulk orders, oversized orders, freight shipments, or products requiring special handling or delivery services may use a different shipping rate.

The applicable rate will be displayed at checkout or provided to the customer in writing before the order is accepted.

2. Shipping Area and Address Restrictions

The delivery address must be complete, accurate, and eligible for regulated-goods delivery.

Please contact Support@FreonShop.com or call or message us at (213)-290-7035 immediately if the delivery address is incorrect.

Address changes are not guaranteed after order processing begins and may be unavailable after the order has been dispatched.

Freon Shop is not responsible for delays, losses, additional fees, or failed deliveries caused by an incorrect, incomplete, inaccessible, or ineligible address provided by the customer.

3. Processing and Delivery Estimates

Eligible in-stock orders are normally dispatched within 24 hours, Monday–Friday, after the order has been accepted.

Orders placed on weekends or United States federal holidays will generally begin processing on the next business day.

Processing may take longer when any of the following requires additional review:

• Certification or purchase-eligibility verification.
• Employer or business authorization.
• Payment authorization.
• Fraud or security review.
• Billing or shipping-address verification.
• Bulk freight arrangements.
• Special handling requirements.
• Inventory availability.
• Carrier or destination restrictions.

Estimated delivery is generally 2–4 business days after shipment.

Weather, holidays, remote-area service, address corrections, carrier capacity, hazardous-material routing, regulatory requirements, operational disruptions, and other events outside our reasonable control may cause delays.

Freon Shop does not guarantee a specific delivery date unless a separate written agreement expressly states otherwise.

4. Tracking and Delivery

Tracking information will be provided after dispatch, generally by email or through the order-tracking information associated with your purchase.

A tracking number may be created before the carrier completes its first physical scan. Please allow time for tracking events and shipment movement to appear.

Depending on the shipment, destination, carrier, or applicable requirements, delivery may require:

• A signature.
• An adult recipient.
• An authorized business representative.
• Delivery during normal business hours.

Please ensure that an eligible and authorized recipient is available when required.

When the shipment arrives, verify the product label and inspect the following before opening, connecting, or using the product:

• Outer carton.
• Cylinder.
• Valve.
• Safety seal.
• Product label.
• Shipping label.
• Visible packaging condition.

Keep all packaging, shipping labels, photographs, and related materials until the order has been fully inspected and confirmed to be in acceptable condition.

5. Damaged, Leaking, Delayed, or Missing Shipments

Do not use, connect, transport, repair, or return a cylinder that appears:

• Damaged.
• Leaking.
• Unsealed.
• Altered.
• Improperly labeled.
• Unsafe.

Keep the cylinder away from heat, flames, sparks, and other ignition sources. Follow the product Safety Data Sheet and all instructions provided by the carrier, manufacturer, emergency services, or local authorities.

Contact us only when it is safe to do so.

For a delivery problem, email Support@FreonShop.com and include:

• Your order number.
• Your tracking number.
• A short description of the issue.
• Photographs of the cylinder.
• Photographs of the valve and safety seal.
• Photographs of the product label.
• Photographs showing any damage or leakage.
• Photographs of the packaging and shipping label.
• The batch code, lot number, or other identifying information when applicable.

Do not discard the product, cylinder, carton, packaging, shipping label, or other evidence while a claim is under review unless safety instructions require otherwise.

Tracking Shows Delivered but the Package Is Missing

If tracking shows that the order was delivered but the package cannot be found:

1. Confirm that the shipping address on the order is correct.
2. Check all entrances, porches, garages, receiving areas, mailrooms, loading areas, and other possible delivery locations.
3. Ask household members, employees, neighbors, reception staff, property managers, or other authorized recipients whether they accepted the shipment.
4. Review any carrier delivery photograph or proof of delivery.
5. Contact the carrier to request delivery details or begin a missing-package investigation.
6. Contact Freon Shop with your order number and tracking number.

A replacement, refund, or other resolution will be determined after the available tracking records, proof of delivery, customer information, and carrier findings have been reviewed.

A carrier’s delivery confirmation does not automatically guarantee that a replacement or refund will be issued.

6. Refused or Undeliverable Shipments

If a shipment is refused, unclaimed, undeliverable, or returned because of any of the following, the customer may be responsible for resulting costs:

• Incorrect or incomplete address.
• Inaccessible delivery location.
• Unavailable recipient.
• Refusal by the customer or recipient.
• Ineligible destination.
• PO Box, APO, FPO, or DPO address.
• Failure to provide requested delivery information.
• Failure to cooperate with the carrier.
• Customer-requested interception or redirection.
• Other customer action or omission.

Applicable costs may include:

• Original shipping charges.
• Return transportation charges.
• Regulated-goods handling fees.
• Hazardous-material handling fees.
• Address-correction fees.
• Carrier interception fees.
• Storage fees.
• Redelivery fees.

Any available refund will be determined only after the shipment has been safely returned, received, and inspected.

Shipping, handling, regulated-goods, address-correction, interception, storage, and other carrier-related charges may be deducted from any available refund to the extent permitted by law.

7. Bulk and Freight Orders

Large-quantity, wholesale, commercial, palletized, or other bulk orders may require a custom freight quote and additional delivery arrangements.

Before placing a bulk order, contact Support@FreonShop.com and provide:

• Refrigerant type.
• Cylinder size.
• Requested quantity.
• Delivery ZIP code.
• Complete delivery address.
• Company name and business details.
• Contact name and phone number.
• Whether the location has a loading dock or forklift.
• Whether liftgate or appointment delivery is required.
• Requested delivery date.

Bulk and freight orders may have different processing times, shipping fees, delivery conditions, cancellation rules, and carrier requirements.

A bulk or freight order is not confirmed until Freon Shop has reviewed and accepted the applicable arrangements.

8. Changes, Cancellations, and Returns

Contact us immediately to request an order change or cancellation.

Order changes and cancellations are not guaranteed after processing begins. Once an order has been prepared for shipment or handed to the carrier, it cannot be treated as canceled.

We may be unable to change:

• Product type.
• Quantity.
• Recipient name.
• Delivery address.
• Shipping service.
• Contact information.

Do not ship refrigerant or a refrigerant cylinder back to Freon Shop without prior written approval and approved carrier instructions.

Because refrigerant cylinders are regulated goods, unauthorized returns may be refused and may create serious safety, carrier, environmental, and legal risks.

Return eligibility, replacement eligibility, refunds, and related procedures are governed by our Returns and Refunds Policy.

9. Third-Party Carriers and ShopLine

Freon Shop may use third-party shipping carriers, freight providers, fulfillment services, and logistics companies to process and deliver orders.

Our online store is created and operated using the ShopLine e-commerce platform. ShopLine may provide order-management, checkout, notification, account, and other technical services related to your purchase.

Freon Shop does not directly control a carrier’s operations, delivery routes, scanning systems, weather response, staffing, delivery schedules, or internal service interruptions.

Carrier terms, delivery restrictions, and safety requirements may also apply to your shipment.

10. Contact Us

For questions about shipping, tracking, delivery, or this Shipping Policy, contact:

Freon Shop Customer Support
Website: FreonShop.com
Email: Support@FreonShop.com
Phone/WhatsApp: (213)-290-7035

Please include your order number and tracking number when available.